Soporte

Before you reach out

A few resources that often have your answer faster than we can write back:

• Status page— real-time uptime of Sikurd’s cloud services. Check here first if something seems unresponsive.
• Dashboard — most account and instance settings can be changed directly without involving support.

What to include in your message

To get you a useful answer the first time we reply, please tell us:

• Your Sikurd account email (so we can look up the right tenant).
• The name of the instance involved, if it’s instance-specific.
• What you expected to happen, and what actually happened.
• The approximate time it occurred — we keep audit logs and they help us trace the root cause.