These terms govern your use of Sikurd (the “Service”). By creating an account or using the Service you agree to them. If you’re signing up on behalf of an organization, you confirm that you have authority to bind that organization.
1. The service
Sikurd is a SaaS monitoring and management platform for 3CX phone systems. We pull operational data from the 3CX instances you connect, render it on dashboards, generate alerts, and (where you choose to enable it) take automated actions like restarting whitelisted services or filing PSA tickets.
2. Your account
- You’re responsible for the credentials you create and for activity under your account.
- You agree to provide accurate registration information and to update it when it changes.
- One account, one organization. Don’t share login credentials across people — use the team-management features to invite co-workers.
- You must be at least 18 years old to create an account.
3. Acceptable use
You agree not to:
- Monitor 3CX instances you don’t have authorization to access.
- Probe, scan, or attack the Service or its underlying infrastructure.
- Reverse-engineer the Service except to the extent applicable law expressly permits.
- Use the Service to send spam, transmit malware, or violate any law.
- Resell, sublicense, or white-label the Service except under a partner / reseller agreement we’ve signed.
We may suspend or terminate accounts that violate these restrictions, with or without notice depending on severity.
4. Your data
You retain ownership of all data you submit or that Sikurd collects on your behalf. You grant us a limited license to host, process, and display that data solely to provide the Service. We won’t use your customer-identifiable data to train AI models, share it with advertisers, or sell it. See our Privacy Policy for the details on collection and processing.
5. Subscriptions and billing
- Plans, prices, and included quotas are listed on the Pricing page.
- Subscriptions auto-renew at the end of each billing period unless cancelled.
- Payment is processed by Stripe. You agree to Stripe’s terms when you provide a payment method.
- Fees are non-refundable except where required by law or explicitly stated otherwise.
- You may cancel anytime from your billing settings. Your subscription remains active until the end of the current period.
6. Service availability
We aim for high availability but make no specific uptime guarantee outside an SLA expressly negotiated for your subscription. We may perform planned maintenance with reasonable notice, and we’re not liable for downtime caused by 3CX itself, your network, or upstream providers (Vercel, Neon, Railway, Upstash, Stripe, etc.).
7. Third-party services
The Service integrates with third-party tools (3CX, PSA platforms, Slack, Teams, Microsoft, Google, ElevenLabs, AI providers, etc.). Those integrations are governed by the respective provider’s terms. We’re not responsible for third-party services we don’t control.
8. Confidentiality
Each side will protect the other’s non-public information using at least the same care it uses for its own confidential data, and not less than reasonable care.
9. Warranties
The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
10. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim arising out of these terms or the Service is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim.
11. Indemnification
You’ll defend, indemnify, and hold us harmless from claims arising out of your data, your use of the Service in violation of these terms, or your violation of applicable law.
12. Termination
Either party may terminate for material breach not cured within 30 days of written notice. On termination we delete your non-anonymized account data within 30 days, subject to any legal-hold requirements.
13. Governing law
These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Exclusive venue for any dispute is the state or federal courts in Sarasota County, Florida. Both parties waive jury trial. Nothing in this section prevents either party from seeking injunctive relief in any court of competent jurisdiction.
14. Changes
We may update these terms from time to time. We’ll post material changes at this URL and update the “Last updated” date above. If a change materially affects your rights we’ll notify you by email before it takes effect.
15. Contact
Questions about these terms: help@sikurd.com.