Sikurd vs Domotz: Why MSPs Use Both (And When You'd Pick One)

This isn't really a head-to-head

Domotz and Sikurd aren't competitors in the way Sikurd and PBXMonitor are. Domotz is a fantastic network monitoring tool — it'll tell you the customer's switch went down, their firewall is overheating, or a rogue device joined the network. None of those are 3CX problems.

Sikurd is a fantastic 3CX monitoring tool — it'll tell you the SIP trunk deregistered, the backup hasn't run in 4 days, the customer is approaching their simultaneous call license limit, or the queue manager removed a key agent. None of those are network problems.

The MSPs we talk to who manage serious 3CX fleets almost all run both. The question isn't which one. It's what does each one actually cover, and where do they overlap?

(For a comparison of the two purpose-built 3CX management tools, see Sikurd vs PBXMonitor.)

What each tool actually does

The point isn't to count checkmarks. It's to show they cover different layers.

What Domotz does brilliantly (that Sikurd doesn't)

Network device discovery.Domotz auto-discovers everything on a customer's network — switches you forgot existed, IP cameras nobody documented, the rogue Raspberry Pi the marketing team plugged in. Sikurd has no view into any of this.

Topology mapping. Visual maps of how devices connect. Useful for troubleshooting and onboarding.

SNMP monitoring of network gear.Switch port status, PoE consumption, AP client counts, firewall throughput. Sikurd doesn't speak SNMP.

Remote network access.Domotz's collector device acts as a jump point onto the customer's LAN. Useful for getting into IP phones, switches, or other gear without setting up a VPN.

Configuration backup for network equipment. Routers, switches, and firewall configs. Sikurd monitors 3CX backups but not network device backups.

Predictable per-device pricing. $1.50 per managed device per month, flat. Free unlimited discovery. Easy to model your margin.

What Sikurd does that Domotz can't

3CX SIP trunk monitoring at the protocol layer.Domotz can tell you a server is reachable. Sikurd can tell you the SIP trunk on that server is unregistered. These are different things. The server can be perfectly up while every customer's call is failing.

3CX backup age and success.Sikurd tracks when the last successful 3CX backup completed and alerts if it's overdue. Domotz monitors network device configs, not 3CX-internal backup status.

License intelligence. Which customers are approaching their simultaneous call license limit? Whose 3CX license expires in the next 60 days? Sikurd tracks both. Domotz has no visibility into 3CX licensing.

Live call monitoring across the fleet. Active calls, caller ID, direction, duration — across every 3CX instance you manage. Domotz monitors device traffic, not call sessions.

Queue and ring group configuration.An agent gets removed from a queue by mistake. Domotz won't see it. Sikurd will.

Extension change audit feed. Every add, remove, and modification across every 3CX instance, timestamped. Useful for compliance and forensics. Domotz operates at a different layer entirely.

3CX-specific intelligence. Version tracking, health scoring built around 3CX-specific signals, AI fleet intelligence that understands 3CX terminology.

Automatic remediation of 3CX service failures.When a 3CX service stops, Sikurd attempts an automatic restart before paging anyone. Domotz can tell you a server is unresponsive; it can't restart 3CX-specific services.

How MSPs actually use them together

The 3CX MSPs we talk to typically run both tools side-by-side with clear domain boundaries:

Domotzhandles the customer's underlying network — the switches the 3CX server lives behind, the firewall the SIP traffic flows through, the access points the IP phones connect to, and the customer's broader IT estate (servers, printers, cameras, IoT).

Sikurd handles everything 3CX-specific — trunk status, license utilization, backup health, queue configuration, call activity, version management, and audit trails across every 3CX instance.

When a customer calls saying their phones are down, both tools matter:

• Domotz tells you if it's a network problem (firewall down, ISP outage, switch dead).
• Sikurd tells you if it's a 3CX problem (trunk deregistered, license expired, service stopped).

Without both, you're guessing. With both, you know which team to wake up.

When you'd pick just one

Pick Domotz alone if:

• 3CX is a small fraction of what you manage
• Your 3CX customer count is low (under 5) and you can live with manual checks
• You don't need trunk-level alerting or license tracking

Pick Sikurd alone if:

• You're a pure-play 3CX partner (no broader MSP service offering)
• The customer's network is someone else's problem (managed by another provider or in-house IT)
• You already have an RMM covering the rest of the infrastructure

Run both if:

• You're a full-service MSP with multiple 3CX customers
• You need to answer "is it the network or the PBX?" quickly when something breaks
• Your monthly customer reports cover both network and voice

That last bucket is most MSPs.

Cost comparison

A worked example for an MSP managing 10 customers, each with one 3CX instance and roughly 30 managed network devices.

Spread across 10 customers, that's about $55/customer/month for full-stack monitoring of both the network and the 3CX layer. Most MSPs charge a managed services fee well above that, so both tools fit comfortably inside a healthy margin.