At a glance
| Capability | Sikurd | PBXMonitor |
|---|---|---|
| Pricing | Public, from $49/mo | Quote-by-email |
| Free trial signup | Instant, self-serve, no credit card | Email request required |
| Time to first instance monitored | Minutes | Hours |
| Mobile push alerts (iOS/Android) | Yes | No |
| Automatic service restart on failure | Yes | Yes |
| AI fleet intelligence | Yes | No |
| Native PSA integrations (ConnectWise, Autotask, HaloPSA, Syncro) | Yes | No |
| White-label / custom domain | Yes | No |
| Modern web UI | Yes | Dated |
| Slack / Teams alerts | Yes | No |
| Geographic fleet map | Yes | No |
| Health scoring per instance | Yes | No |
| Audit log of all platform actions | Yes | Partial / limited |
| Extension change feed | Yes | No |
| Scheduled tasks / bulk automation | Roadmap | Yes |
| Central backup tool | Monitoring only | Yes |
| Firmware push to phones/SBCs | No | Yes |
| Stats retention | Unlimited (plan-dependent) | 1–15 days by tier |
| Free trial length | 14 days | 30 days |
Where PBXMonitor wins, we said so. Where Sikurd wins, we said so. No fake checkmarks.
Where Sikurd is genuinely better
1. Signup that doesn't require a sales call. PBXMonitor's trial requires emailing support with your company name, number of PBXs, and a personal message. Sikurd: click Start Free Trial, enter your email, you're in. Connect your first instance in minutes.
2. Transparent, predictable pricing. PBXMonitor has no public per-plan pricing — every customer gets a quote. Sikurd publishes pricing on the site: $49 / $99 / $199. You know what you'll pay before you talk to anyone.
3. Mobile-first alerting. 3CX problems happen at 2am. Sikurd pushes alerts to iOS, Android, Slack, Teams, and your PSA — so the right tech sees the right alert on the right device. PBXMonitor is email and dashboard-centric.
4. AI Fleet Intelligence. Sikurd lets you ask your fleet questions in plain English — anomalies, capacity trends, open alerts, license expiries. We haven't seen this anywhere else in the 3CX management space.
5. Built for the way MSPs actually work today. Native ConnectWise Manage, Autotask, HaloPSA, and Syncro integrations auto-create tickets when alerts fire. Escalation policies define who gets paged and when. White-label and tenant subdomains let your customers see your brand.
6. A UI you'd actually want on a wallboard. Sikurd's fleet dashboard, geographic map, and health scoring are designed for 2026. PBXMonitor's interface shows its age — it's been iterating on the same foundation since 3CX v15.
7. Modern security posture. Sikurd connects via 3CX Service Principal credentials. Admin passwords are never stored. Full audit log of every platform action.
8. Automatic service restart on detected failure. When a 3CX service stops responding, Sikurd doesn't just alert you — it attempts an automatic restart, then alerts if recovery fails. Most "instance down" pages never reach a human because they self-resolve in under a minute. This was historically a PBXMonitor differentiator; it's now table stakes, and we match it.
Where PBXMonitor still has an edge
Being honest about this is what makes the rest of the page believable.
- Scheduled automation and bulk tasks — restarting services on a schedule, pushing SBC configs, scheduled firewall checks. Useful if you need cron-style bulk operations across your fleet.
- Firmware management — pushing firmware to phones and SBCs on a schedule.
- Central backup tool — PBXMonitor includes a backup tool, not just backup monitoring.
- Longer free trial — 30 days vs Sikurd's 14.
If bulk firmware push or scheduled config tasks are central to how you operate, PBXMonitor still has the edge. For most MSPs, monitoring quality and operational workflow matter more than bulk config push — and many pair Sikurd with their RMM or Ansible for that work.
Migration is easy
- Connect your first 3CX instance in minutes. AI-assisted bulk import coming in 2026.
- Sikurd uses 3CX Service Principal auth, so no firewall changes or agent installs.
- Run both side-by-side during your 14-day trial.
- We'll help you migrate alert rules and escalation policies. Just ask.