Health, trunks, MOS, smart alerts
Holidays, parameters, updates, voice
Off-site, immutable, restore-tested
PSA · NOC · per-instance pricing
Instances
18 instances
| Status | Company | OS | System Resources | UsersReg / Total / Max | Trunks | Depts | Calls | Edition | License | Native backup | Managed backup | Holidays | Actions |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Online | Northwind Cardiology northwind.3cx.us | Linux | CPU2% RAM— HDD18% | 8 / 23 / 40 | 2/2 | 1 | 0 | Enterprise (SPLA) | Restore-Tested | 3 | OpenRemove | ||
| Online | Lakeside Dental Group lakeside.3cx.us | Linux | CPU1% RAM— HDD16% | 13 / 15 / 40 | 1/1 | 1 | 0 | Enterprise (SPLA) | Failed | 3 | OpenRemove | ||
| Online | Summit Family Practice summit.3cx.us | Linux | CPU2% RAM— HDD21% | 34 / 55 / 80 | 1/1 | 1 | 0 | Enterprise (SPLA) | Restore-Tested | 3 | OpenRemove | ||
| Online | Harbor ENT Associates harbor-ent.3cx.us | Linux | CPU5% RAM— HDD14% | 6 / 9 / 40 | 1/1 | 2 | 0 | Professional (SPLA) | Restore-Tested | 3 | OpenRemove | ||
| Online | Cedar Valley Pediatrics cedarvalley.3cx.us | Linux | CPU61% RAM— HDD27% | 25 / 43 / 80 | 1/1 | 2 | 0 | Professional (SPLA) | Failed | 3 | OpenRemove | ||
| Online | Meridian Orthopedics meridian.3cx.us | Linux | CPU3% RAM— HDD13% | 3 / 6 / 40 | 1/1 | 2 | 0 | Enterprise (SPLA) | Restore-Tested | 3 | OpenRemove | ||
| Online | Riverside Women's Health riverside.3cx.us | Linux | CPU2% RAM— HDD22% | 25 / 34 / 40 | 2/2 | 1 | 0 | Professional (SPLA) | Restore-Tested | 3 | OpenRemove | ||
| Online | Oakmont Dermatology oakmont.3cx.us | Linux | CPU4% RAM— HDD31% | 12 / 18 / 40 | 1/1 | 1 | 0 | Professional (SPLA) | Restore-Tested | 3 | OpenRemove | ||
| Online | Pinnacle Eye Care pinnacle.3cx.us | Linux | CPU3% RAM— HDD19% | 16 / 22 / 40 | 1/1 | 1 | 0 | Enterprise (SPLA) | Restore-Tested | 3 | OpenRemove |
The category
What is RMM for 3CX?
RMM — remote monitoring and management — is how MSPs watch and run their customers' systems from one place. RMM for 3CX is that idea, built specifically for 3CX phone systems.
A generic RMM watches servers and workstations: is it up, how's the CPU, is the disk full. Useful — but it has no idea what a PBX is. It can't tell you a SIP trunk just deregistered, that call quality has fallen off a cliff, that a customer is one call away from their license ceiling, or that last night's backup wouldn't actually restore.
RMM for 3CX speaks the phone system. It understands trunks, call quality, queues and ring groups, recording storage, license headroom and 3CX's own backup format — so the monitoring, the automation and the backup verification are all tuned to the things that take a 3CX down. 3CX itself doesn't ship one: the Partner Portal is an inventory, not a monitor. Sikurd is the RMM layer that goes on top.
It connects to each instance through the 3CX API — no agents to deploy, no firewall changes — and gives you a single, multi-tenant console to monitorevery customer's 3CX, manage them at fleet scale, and verifiably back them up. That's the RMM for 3CX, and it's what the rest of this page is about.
The four pillars
Monitor. Manage. Verify backups. From one platform.
Everything an RMM for 3CX has to do, grounded in what Sikurd actually ships. Each pillar links out to the deep dive.
Monitoring
Know about every problem before your customer does. Sikurd watches each 3CX continuously and scores its health, so you triage by what actually matters instead of refreshing twenty admin consoles.
- 24/7 health scoring, per-trunk SIP registration, call quality (MOS) and instance availability
- Smart alerts that de-duplicate, auto-resolve on the next clean poll, escalate, and stay quiet in maintenance windows
- AI voice-call alerts (US numbers) for the incidents that have to wake someone up
Management
Run the fleet, not the firefight. Make the routine changes — holidays, parameters, updates, greetings — across many PBXs from one place, with a backup taken before anything risky.
- Holiday Scheduler, fleet Standardization (push one parameter across every instance), and the Update Manager (scan → schedule → backup-first → install)
- Voice Studio for AI-generated, 3CX-ready prompts and greetings, plus a read-only Call Flow Visualizer to see exactly how calls route
- Self-healing safely auto-restarts stuck 3CX services, so most blips clear themselves before anyone is paged
Verified Backups
A backup you can't restore is worthless. Sikurd takes off-site, immutable backups and proves they restore — the one thing nobody else in the 3CX world does.
- Off-site, immutable backups that are continuously integrity- and archive-verified
- Restore-tested on a rotating schedule against a sealed, air-gapped server cloned from a golden 3CX image — never your live PBX
- Every passing test issues a tamper-evident certificate with a unique ID and a public verification page; your team is emailed every result
Consolidated platform
One pane of glass for the whole fleet. Monitoring, management and backups sit alongside the integrations, the NOC wallboard, and the customer-facing surfaces — billed simply, per instance.
- Closed-loop PSA tickets, native Slack & Teams alerts, and SSO via Microsoft Entra ID with MFA and a full audit log
- A NOC Dashboard wallboard, fleet-wide License Management, and Scheduled Tasks change-window visibility — all included
- Scoped client logins and white-label customer status pages, billed per instance with no tiers and no feature gating
The toolkit
Every tool you need to run 3CX at scale.
The RMM for 3CX isn't one feature — it's the whole operational toolkit. Every capability below is included on every account, no tiers, no add-on gates.
Holiday Scheduler
Apply holidays across the whole fleet from templates and a curated library — with public links so customers can request their own dates.
Standardization
Push one configuration parameter across every instance at once, so your fleet shares a single, known-good baseline instead of drifting apart.
Update Manager
Scan for available 3CX updates, schedule them, take a backup first, then install across the fleet — patching at scale without the white-knuckle.
Voice Studio
Generate 3CX-ready prompts, greetings and hold music with AI text-to-speech, and convert audio to the format 3CX expects.
Call Flow Visualizer
See exactly how a call routes through any PBX as a clear diagram you can export to PNG or SVG. Read-only — perfect for documentation and audits.
License Management
A fleet license table — edition, expiry, days left, simultaneous-call limit and seat usage — with an expiry calendar, one-click renew, and 10/3/1-day expiry reminders.
NOC Dashboard
A fullscreen NOC-mode wallboard of live per-instance tiles — MOS, health score, active calls, critical-alert count — sorted worst-first and refreshing every 30 seconds. Included.
Scheduled Tasks
A time-bucketed rollup of upcoming scheduled updates, recurring verified backups and rotating restore tests — fleet-wide change-window visibility at a glance.
Self-Healing
Whitelisted, opt-in auto-restart of safe 3CX services with cooldowns and sensible rate limits, so most transient failures clear before they ever page a human.
Smart Alerts
De-duplication, auto-resolve on the next clean poll, a per-tenant routing matrix, escalation and maintenance-window muting — signal, not noise.
PSA Integrations
Closed-loop tickets for Autotask, Syncro, HALO and ConnectWise: a routed alert auto-opens the ticket, and the ticket auto-closes when the alert resolves.
Verified Backups
Off-site, immutable backups that are continuously verified and restore-tested on a rotation — each pass certified with a tamper-evident, publicly verifiable record.
Customer Access
Give each client a safe, scoped login to their own instance, plus a white-label public status page — without handing over the keys to the whole fleet.
Audit Log
An append-only fleet change log plus a separate security log — an internal audit trail of who changed what, when, across every instance and every portal action.
Built for MSPs & 3CX partners
An RMM that fits how a 3CX partner actually works.
Multi-tenant from the ground up, with closed-loop ticketing, simple per-instance pricing, and white-label surfaces your customers can see — the differences between an RMM you tolerate and one you'd recommend.
Multi-tenant by design
Every customer's 3CX lives in one console, cleanly separated. Triage the whole fleet from a single NOC wallboard, with per-tenant alert routing — no juggling twenty logins.
Closed-loop PSA
A routed alert opens the right ticket in Autotask, Syncro, HALO or ConnectWise — under the correct customer, board and priority — and closes it when the condition clears. Your board reflects reality.
Per-instance pricing
Simple per-instance billing with no tiers and no feature gating — every account gets the entire platform. Your first 3 instances are free forever; you only pay as your fleet grows.
White-label & scoped access
White-label public status pages per PBX, plus scoped client logins that show a customer their own phone system — view-only except their own greetings and business info.
Give clients a window, not the keys. Pair a scoped client login (locked to one instance, view-only except their own voice prompts and business info) with a white-label public status page, and your customer can self-serve a status URL without ever touching the rest of your fleet. How scoped customer access works.
No tiers. No feature gates.
The whole RMM ships to every account.
There's no “monitoring tier” or “backup add-on.” Monitoring, fleet management, verified backups, the integrations, the NOC dashboard and the customer-facing surfaces all ship to every Sikurd account. The only thing that changes as you grow is how many instances you connect.
- 24/7 health monitoring & scoring
- Per-trunk SIP & call-quality (MOS)
- Smart Alerts with auto-resolve
- Self-Healing service restarts
- AI voice-call alerts (US)
- Slack & Teams alerts
- Holiday Scheduler
- Standardization (fleet parameters)
- Update Manager
- Voice Studio
- Call Flow Visualizer
- License Management
- NOC Dashboard
- Scheduled Tasks
- Verified Backups
- Closed-loop PSA integrations
- Customer status pages & scoped logins
- Entra ID SSO · MFA · audit log
Make Sikurd the RMM for your 3CX fleet.
Connect your first three instances free — monitoring, fleet management and verified backups included — and see the whole fleet from one console. No credit card to start.