Autotask · Syncro · HALO · ConnectWise
Slack · Teams · Zapier
Entra ID SSO · MFA · Audit log
PSA Integrations
Closed-loop tickets that open and close themselves.
A backup of your help desk that you have to keep in sync by hand isn't an integration — it's a chore. Sikurd opens the ticket when an alert fires and closes it when the alert resolves, end to end, for all four major PSAs.
- Autotask
- Syncro
- HALO
- ConnectWise
Alert fires → ticket opens
When an alert routes to your PSA, Sikurd creates the ticket automatically — titled, described, and priority-mapped from the alert's severity. No one has to copy a 2am page into the help desk by hand.
Alert resolves → ticket closes
When the underlying condition clears, Sikurd moves the linked ticket to your configured closed status. The loop closes itself, so your board reflects reality instead of a pile of stale 'INSTANCE_DOWN' tickets.
One outage, one ticket
A single outage often trips several alerts at once. Sikurd de-duplicates them onto the open ticket as comments rather than opening a fresh ticket per alert — and can auto-acknowledge the page once the help desk starts working it.
Mapped and configured the way you work
Per-customer company mapping
Map each monitored instance to the right company in your PSA, so every ticket lands under the correct customer record — exactly where your techs and your billing expect it.
Configurable boards, queues & statuses
Point tickets at the board, queue, open/closed statuses and priority your team actually uses — ConnectWise service boards, Autotask queues, HALO and Syncro alike. Sensible defaults, fully overridable.
Encrypted credentials
Every API key and secret you store is encrypted at rest. Sikurd decrypts them only in-memory at the moment it talks to your PSA — they're never exposed back to the UI.
ChatOps & Webhooks
The right alert, in the channel you already watch.
Native, richly-formatted incident cards in Slack and Microsoft Teams — and a structured JSON payload for Zapier when you want to reach everything else. A per-tenant routing matrix decides what fires where, by severity, and stays quiet during maintenance windows.
Slack
Native Block Kit messages — a severity-coloured card with the instance, FQDN, severity and timestamp laid out as fields, plus a one-click 'View in Sikurd' button straight to the instance. Not a wall of plain text.
Microsoft Teams
Rich Teams cards (MessageCard) with a severity theme colour and the incident details as facts, posted to the channel your on-call actually watches. Works across Teams clients.
Zapier
A structured JSON payload so you can fan an alert out to thousands of downstream apps — PagerDuty, a Google Sheet, an SMS gateway, your own webhook. Dispatched live alongside Slack and Teams, gated by the same per-tenant routing matrix.
Per-tenant routing matrix. Choose which integrations fire for which severities, per tenant. Sikurd de-duplicates noisy alerts, auto-resolves them on the next clean poll, and suppresses everything inside an active maintenance window — so the channel stays signal, not noise.
Security & SSO
Sign in with the identity you already trust.
SSO through Microsoft Entra ID, MFA that fits how your team actually logs in, no silent account creation, and a complete audit trail of every change. The keys to your customers' phone systems deserve this.
SSO via Microsoft Entra ID (Azure AD)
Sign in with your organisation's Microsoft Entra ID. Lock sign-in to your tenant, and let identity, offboarding and conditional-access policies live where they already do — in Entra. (Entra ID is the supported SSO provider today.)
Multi-factor authentication
MFA with an authenticator app (TOTP), an emailed one-time code, or single-use recovery codes for when a device is lost. MFA is required for admin-tier roles so a stolen password alone is never enough.
No self-provisioning
Strangers can't sign themselves into your tenant. A Microsoft sign-in only succeeds if it maps to a user your team already provisioned — there's no silent account creation, by SSO or otherwise.
Full audit log
Every change made through the portal is written to an immutable audit log — who did what, to which instance, and when — so you always have the paper trail for a customer or a compliance review.
No tiers. No add-on gates.
Every integration is included on every plan.
There's no “integrations tier.” PSA closed-loop ticketing, Slack and Teams alerts, the Zapier payload, Entra ID SSO, MFA and the audit log ship to every Sikurd account. The only thing that changes as you grow is how many instances you connect.
- Autotask closed-loop tickets
- Syncro closed-loop tickets
- HALO closed-loop tickets
- ConnectWise closed-loop tickets
- Slack rich alerts
- Microsoft Teams rich alerts
- Zapier structured payload
- Per-tenant routing matrix
- Microsoft Entra ID SSO
- MFA (TOTP · email OTP · recovery codes)
- No self-provisioning
- Full audit log
Wire your fleet into the tools you already run.
Connect your first three instances free, hook up your PSA and chat channels, and let the tickets open and close themselves. No credit card to start.