AI Insights

/dashboard/tools/ai-insights is the conversational fleet intelligence interface. Pro+.

What you can ask

• "Which instances had the worst MOS last week?"
• "Show me license expiries in the next 30 days."
• "Did Acme have any trunk drops yesterday?"
• "Summarise the alerts on instance Beta-HQ this month."
• "What's our fleet-wide call volume trend?"

The model has access to:

• The instance metadata (name, FQDN, version, license).
• Metric history (Metric table).
• Alert history.
• License events.
• Extension changes.
• Backup history.
• Network probe data.

It does not have access to:

• Call recordings or call audio.
• 3CX user / extension personally identifiable data (names, emails).
• Billing data (cards, invoices).

How it works

Each question routes to Anthropic's Claude with a tightly scoped set of tools that can query your tenant's data. Claude reads, summarises, and responds in natural language.

Cost

AI Insights uses LLM credits. Each plan bundles a monthly quota:

• Pro: 200 questions / month.
• Enterprise: 2,000 / month.

Overages bill per-question (~$0.05 each, varies with question complexity). Counter visible on the page.

Privacy

Sikurd is enrolled in Anthropic's zero-data-retention program — your prompts + responses are not used to train future Claude models.

Best practices

• Be specific — "instances with > 5% packet loss in the last 24 hours" beats "instances with bad network".
• Ask for charts — the model can generate Markdown tables or describe a chart when relevant.
• Follow-up — the conversation has memory within a session, so "now do the same for last week" works.