Call history & analytics

/dashboard/calls/history is the historical-call analytics page. It backstops the live Active calls view with trends over time.

Reports available

• Concurrent calls — line chart of CallsActive over time, per instance or fleet-wide. Useful for capacity planning ("do we need more sim-call licenses?").
• Call volume — total calls per day / week / month, broken out by inbound, outbound, and missed.
• Top extensions — which extensions handled the most calls in a window.
• Peak utilisation — when in the day are you closest to the sim-call ceiling?

Time range picker

Top-right corner — select 24 h, 7 d, 30 d, 90 d, or custom. Reports re-render against the new window.

Instance picker

Below the time range — pick one instance or "All instances". When you pick All, the chart aggregates fleet-wide.

Export

Each report has a Download CSV button. Useful for ad-hoc customer reporting or capacity planning.

Source data

All numbers come from the Metric table, populated by the worker on every poll. Default poll interval is 60 s; you can shorten this in the instance's settings if you need finer resolution for one PBX.