Licenses

/dashboard/licenses is the fleet-wide license health view.

What you see

A table with a row per instance:

• Instance + edition (Standard / Pro / Enterprise).
• Expiry — date + days remaining. Coloured red ≤ 30 days, yellow ≤ 60 days.
• Sim calls — licensed / used ratio.
• Extensions — used / max. Bar chart with warning at 80% and critical at 95%.

Alerts

Out of the box, three license-related alerts fire:

• License Expiry — 30 / 7 / 1 day before expiry.
• License Threshold — extension usage crosses 80% (warn) then 95% (critical).
• Calls Threshold — concurrent calls cross 80% then 95% of licensed capacity.

Configure routing per type in Alert routing.

Why I see "131% utilisation"

UserExtensions > MaxUserExtensions happens when:

• The 3CX license was downgraded but old extensions weren't removed.
• Extensions in the 3CX Recycle Bin still count.
• The license activation on the PBX is stale.

Full troubleshooting →

Renewal workflow

When a license is within 30 days of expiry:

1. The yellow → red countdown appears on the dashboard, instance list, and this page.
2. Configure routing to push the alert to your sales channel (Slack #sales, PSA ticket, or email) so renewals get the attention they need.
3. Renew in the 3CX customer portal. On next poll Sikurd picks up the new expiry automatically.